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Be In the Know

December 2019 - be in the know

As we approach the end of 2019, we would like to share an update on our recent work and wish you well for the festive period and year ahead.

Having renewed and strengthened our relationships with customers, key partners and service providers, we’re now in a great position to deliver our future business strategy.

We’re committed to retaining a local presence in our communities. We reaffirmed this commitment by moving to a new office in Whitby this month on Green Lane, which will allow us to serve our customers from a more accessible, suitable and welcoming environment.

We continue to work with our local authority and developer partners to deliver a range of housing options that meet the needs of our diverse customers and communities. Since forming in October 2018 we have started on site with a number of schemes across the Redcar and Scarborough boroughs, all of which we are looking forward to seeing come to fruition next year.

Have a wonderful Christmas and best wishes for the New Year.


Rosemary Du Rose
Chief Executive

Completion of energy saving investment

A £1.6 million investment project has been completed to provide external wall insulation to 194 homes in Redcar and Ormesby as part of our ongoing programme of improvement. It’s created warmer, more efficient homes with energy efficiency ratings going from a C to a D.

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New homes to rent and own in Bedale

We’ve taken handover of the first seven of 31 new homes in Bedale that we have purchased from Persimmon Homes, fulfilling its affordable housing obligations. Nine of the houses and bungalows are marketed for shared ownership sale, with the remaining 22 homes available for social rent. 

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Involved customers help us gift £5,000 to local communities

Following nominations from our colleagues, our involved customers chose 10 community groups across our Redcar and Cleveland, Whitby and Scarborough communities with a £500 donation as we celebrated our first birthday. Fantastic work is already being done in our communities, by our communities, which we want to support to continue.

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A new way of dealing with complaints

We have started to review and refresh our approach to engaging with customers, allowing us to establish a new relationship between our board and customers, redefine our services in partnership with customers and provide a better range of opportunities for customers to engage with us. One of the first steps towards this is streamlining our complaints procedure.

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Community cinema success

We’ve just finished a successful run of pop up cinema screenings of Toy Story 4 across our communities! We’ve been supporting East Cleveland Arts with extending the reach of their community cinema further across Redcar and Cleveland, with even bigger things planned for 2020.

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A new place to call home in Whitby

Located at the Green Lane Centre, our new office has an appointment only system to help deal with customer queries more effectively. Appointments can be made by calling 0345 065 5656. Home visits may also be offered if available and more convenient.

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Connecting with our communities

Over the last year we invested £17.8 million in our neighbourhoods. Through the recent introduction of a new team of Housing Officer, we will be more active and visible in our most deprived communities than ever before, giving residents the tools and support they need to empower themselves to make changes.

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Introducing our Development and Regeneration team

Headed up by Clare Harrigan with support from development managers Karen Howard and Frances Barlow, our Development and Regeneration team is focused on bringing together the expertise of our team and our Board’s appetite for development to achieve our aspirations.

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Join our team

To provide the very best service, we need the very best people. We have a range of vacancies currently live across the business. If you think you can help us make a difference, click the link below to find out more and apply for your new career with Beyond Housing.

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At Beyond Housing, we want you to help us be the best we can be. Having customers tell us what they think of what we’re doing helps us improve our services and develop new ones.
Everyone benefits when you share your opinion. It makes our job easier and ultimately results in a better neighbourhood for you and your family. If you’d like to get involved or want to know more, click the button below or call us on 0345 065 5656. 
Click here to get involved

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