We’re making it easier to get the help you need when you visit us
Instead of dropping in, we’ll ask you to make an appointment before you visit. This means we can make sure the right person is available and ready to help.
This arrangement is now in place at our Redcar and Whitby offices and will come into effect in Scarborough from Monday 3 August.
When you book ahead, you can:
- See the right person
- Know they’ll be ready to help
- Spend less time waiting
- Get the help you need sooner.
Whether you need to talk to us about your tenancy, a repair, your rent or a housing application, we’re here to help.
We are available at the following locations by pre-arranged appointment:
- Redcar – 14 Ennis Square, Dormanstown, Redcar TS10 5JR
- Scarborough – Brook House, 4 Gladstone Road, Scarborough YO12 7BH
- Whitby – Green Lane Centre, Green Lane, Whitby YO22 4EH.
Please note: Our Skelton office is shared with other businesses and has no private meeting spaces for customer appointments. If you would like to meet with the East Cleveland team, you can arrange an appointment either for us to come and see you at home or at our Redcar office.
To book an appointment:
- Call us on 0345 065 5656
- Fill in the form on our website and we’ll give you a call to arrange a convenient time.
We recognise that some customers may be experiencing difficult circumstances, require urgent assistance, or just need to make a quick rent payment. In these situations, we will always do our best to assist you when you visit. However, appointments are the best way to ensure we can give you dedicated time and support with the most appropriate person.
We can also support you with most things over the phone or online. This could save you a journey and help you get the support you need sooner.
Me & My Home
With a Me & My Home account, you can you can take control and manage your tenancy online. Signing up is easy, you just need your tenancy ID and your email address. Once you have registered, simply log in to:
- Check your rent account balance
- Make a payment
- Report and track repairs
- Select your own appointment date and time for certain repairs
- Update your personal information
- View and print rent statements.
To register for an account, visit meandmyhome.org.uk.
Our colleagues are here to help and support customers wherever possible. We want everyone to feel safe and respected, and we ask that everyone treats our colleagues and other customers with courtesy and respect. Any abusive, threatening or aggressive behaviour will not be accepted and may result in you being asked to leave or other appropriate action being taken.
Thank you for your understanding. We’re looking forward to welcoming you and giving you the time and support you need.
