Damp and mould
At Beyond Housing, we take damp and mould seriously. These issues not only affect your home, they can also impact your health and wellbeing.
That’s why we’re committed to helping you prevent damp and mould, and we’ll provide clear, reliable support in line with Awaab’s Law to ensure your home stays safe and healthy.
It’s important to let us know if you spot any signs of damp or mould in your home. Below, you’ll find ways to report any issues, along with the steps our specialist team will take and the timeframes you can expect.
We also encourage you to watch our helpful video, which walks you through how we will support you in more detail (flip your phone on it’s side to watch full screen).
At Beyond Housing, we have clear processes in place to support you with damp and mould. Our specialist team will:
- Triage any reports of damp and mould in your home
- Send an operative or surveyor to investigate and identify the root cause of the damp and mould. They may also carry out any neccessary treatment work to ensure the property is safe
- Arrange for appropriate action to fully fix the issue.
Timescales for your initial appointment (click to view them)
- Emergency damp and mould hazards
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We will attend emergency damp and mould hazards within 24 hours
- Significant risk damp and mould hazards
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We will attend significant risk damp and mould hazards within 10 working days
- Slight damp and mould issues
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For slight damp and mould issues we will provide advice and guidance, and attend within 60 days.
Awaab’s Law
Awaab’s Law sets strict legal timeframes for social landlords to address reports of damp, mould, and other emergency hazards.
Controlling condensation
Sometimes small changes, like simply opening a window can make a big difference in preventing condensation and mould.
