New video call support service
Wednesday 4 February 2026
We’re here to help you faster than ever with our new video call support service - designed to make reporting repairs in your home easier, quicker, and more convenient.
How it works
- Whilst on a call with one of our advisors, they will send you a secure text message
- Tap the link in the text message to begin a one-way video call
- On this call you will be able to show us the issue
- Our team will see what you’re seeing and will be able to assess the issue immediately, helping us get the right support to you without delay.
Why you’ll love it
- No app needed - just tap and go
- Faster diagnosis, meaning quicker repairs
- No need to wait for a home visit for simple checks
- Private and safe - we only see what you choose to show us
- Perfect for urgent issues that need attention right away.
When we may suggest a video call
- Leaks or water damage
- Heating is not working
- Electrical concerns
- Damaged fixtures
- Any urgent issue affecting comfort or safety.
By showing us your repair needs in real time, we can ensure the right colleague, with the right tools, arrives to support you. Meaning less waiting, less disruption, and a ‘right first time’ repair experience for you.
