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Routine enquiries during winter

Tuesday 28 November 2023

To support our customers as we transition into the winter season, we want to inform you that from Friday 1 December, calls after 5pm will be for emergencies only.


If you are getting in touch with us for a routine enquiry, please:



Please know that for Facebook messages, web forms and emails, we’ll get back to you within five working days.

We thank our customers for their patience, and we appreciate your understanding as we work to provide you with the best possible service during the winter months.

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