A warm welcome to our new Executive Director of Customer Experience
Thursday 4 June 2026
We have appointed Liz Lamb as our new executive director of customer experience.
Liz will be responsible for leading our ambition and strategic plans to continually improve the experience we provide to customers across our homes and services.
She brings more than 25 years of experience spanning customer insight, data strategy, customer experience and operational leadership.
Throughout her career, Liz has worked in large and complex organisations, helping them better understand their customers, strengthen services and shape strategies that deliver meaningful improvements. She is also recognised for building high-performing teams and championing the voice of the customer within decision making.
Liz joins us from cardfactory, where she was director of insight and customer experience. In the role, she led customer contact operations, the end-to-end customer experience and the organisation’s enterprise-wide insight and data capability.
Her work played a key role in ensuring customer feedback and insight sat at the centre of decision making and service improvement across the business.
Liz said: “I’m excited to be joining Beyond Housing with a clear and meaningful purpose. Helping customers and communities succeed and thrive, in homes they want and places they’re proud of. I can’t imagine more important customer outcomes.”
Rosemary Du Rose, Chief Executive of Beyond Housing, said: “We’re absolutely delighted to welcome Liz to the executive team. Her wealth of experience and strong leadership will bring fresh insights and thinking to the business, as we strive to deliver our strategy and great outcomes for customers”.
