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Retaining our national quality standards accreditation

Tuesday 15 December 2020

Our independent living services have both been recognised for their commitment to customers with a prestigious industry accreditation.

We were audited by TEC Quality, on behalf of the TEC Services Association (TSA), and HomeCall and Coastcall were found to be compliant within scope of the TSA Quality Standards Framework.

The modules that were assessed included user and carer experience, partnership working and integrated care, ethics, and response services. We were found to be compliant in all areas.

A full audit of services take place every three years, with review audits in place annually, and this year, were measured against a backdrop of the COVID-19 pandemic, in addition to any usual audit criteria.

The audit found that we had ‘risen to the challenges of the pandemic’ in a positive manner and it ‘ensured services are maintained and procedures implemented to minimise the risk of spread of the virus.’

Jason Lowe, Head of Independent and Supported Living at Beyond Housing, said: “It has been a difficult year for everyone, but I’m incredibly proud of the whole team at Beyond Housing for their hard work keeping our customers safe.

“Our HomeCall and Coastcall services have been a vital lifeline for some customers, and our staff have done everything they can to offer a consistent service, whether they’re working from home or from the office.

“We won’t rest on our laurels though, and will continue to work hard to ensure these high standards are met at our next audit.”


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