Please note that applications are now closed.

• To participate as a member of our customer forum by sharing experience and knowledge to help shape policies and services for the benefit of other customers and the community
• To assist in maintaining a strong focus on listening to customer needs
• To work with Beyond Housing, to help ensure the organisation is well run, and delivering great customer outcomes and services.

The customer forum plays a central part in the governance of Beyond Housing. It assures the board that the consumer standards are being met, and customers’ voices are heard, influencing and shaping strategy.

The customer forum comprises executives, directors, board members, and up to six customers.

• Supporting Beyond Housing to deliver the service standards and targets that customers expect
• Helping shape how Beyond Housing involves customers
• Building good working relationships with other forum members
• Maintaining absolute confidentiality about all sensitive/confidential information
• Attending and positively contributing to forum meetings and other events when required
• Making sure that appropriate standards of behaviour are maintained as set out in the Code of Conduct.

• Communication – You will have good listening skills and be confident to ask questions and have your views heard
• Customers – You will ensure our customers’ needs, concerns and safety are at the heart of the forum’s decision-making and scrutiny
• Teamwork ‐ You will enjoy working as part of a team
• Decision-making – You will be able to question/challenge performance information and reports, to contribute to decisions in the best interests of the organisation
• Equality and diversity – You will be able to show a clear commitment to equality, diversity, inclusion, fairness, and respect
• Integrity ‐ You will understand the role of a forum member, will be open, transparent, and maintain high standards of confidentiality
• Technology – Ideally, you will be able to use a laptop (or similar device) and have access to simple programmes to carry out your work with us (support will be provided).

• A dedication to tenant engagement, involvement, and scrutiny with a focus on outcomes
• A strong commitment to help customers and communities
• Alignment with Beyond Housing’s values: considerate, accountable, ambitious, and collaborative
• The ability to think about the bigger picture and help develop the services that Beyond Housing provides
• An objective approach to reviewing and monitoring services
• Be committed to working in the best interests of current and future residents
• The ability to work collaboratively towards shared goals and to consider the perspectives of others
• The skill to challenge and probe constructively.

You will be eligible if:

• You are a current tenant of Beyond Housing (rental or shared ownership)
• Your main home is a Beyond Housing property.

You will not be eligible if:

• Beyond Housing has commenced legal action against you. This means if you have breached your tenancy and have a current Notice of Seeking Possession served against you, or a court order for breach of tenancy. This includes a possession order (or in breach of a suspended possession order) or court order (Anti-Social Behaviour order or injunction, demoted tenancy or closure order) or any other judicial order which has an equivalent effect
• If Beyond Housing has a court order for recovery of money against you
• If you are in a legal dispute with Beyond Housing
• If you are employed by Beyond Housing.

The customer forum meets quarterly, and the estimated time commitment is 20 days per year (this includes training, awareness sessions and other meetings). Meetings will take place at one of our main offices in Scarborough or Redcar. While we encourage face-to-face meetings, we understand that joining meetings online might work best for you.

The term for this role is 3 years, and will be reviewed annually, with the first year subject to probation.

It would be great to have you on board. In return, we’ll pay for any sessions you attend, with payment sent within 10 days after each one.

On average, the total over a year comes to about £2,700, however, this is dependent on the number of meetings/sessions attended.

It is your responsibility to seek advice in relation to any impact this income may have on your tax or benefits. All Beyond Housing customers have access to our dedicated benefit caseworkers.

• Wednesday 30 July 2025 1pm-4pm
• Wednesday 22 October 2025 1pm-4pm
• Wednesday 28 January 2026 1pm-4pm. 

Meetings are scheduled for 3 hours.