Customer voice reports
We believe in giving our customers a voice – one that can shape, monitor, and actively participate in the services we provide.
Our customer voice reports below each highlight the ways you, our valued customers, have influenced and shaped the delivery of our services over the years.
In the reports, you’ll find summaries of the positive changes we’ve implemented based on your feedback, as well as details of recent and upcoming engagement activities designed to ensure your voices continue to drive improvement.
View the highlights from our most recent Customer Voice Report, in the clickable drop-downs below.
- Engagement, involvement and scrutiny in numbers
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- View what we have done and how you, our customers, have helped us do it
- Celebrating great customer service
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- A garden transformation project helps a family with complex challenges
- Anti-social behaviour resolution appreciated by local residents
- Compassion in action from one of our operatives
- Quick action made a difference for a customer accessing their hospital equipment.
- Customers said, we did
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- Read how engagement with customers has influenced several changes and enhancements to our service.
- Customer compliments - celebrating success
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- From operative’s going above and beyond, to our complaints team providing a top notch service – this quarter we’ve received 58 formal compliments from customers.
- In the community
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- Mayor of York and North Yorkshire visits Hungate Court retrofit project – Colleagues and customers were proud to welcome David Skaith, Mayor of York and North Yorkshire, to Hungate Court in July for a tour of the scheme. We were able to showcase the impact of our £2.2 million retrofit project on the lives of customers living at Hungate Court.
- Engagement and involvement spotlight
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- Reviewing our stock condition survey letters – In August, we asked customers to share their thoughts on the letters and leaflets we send ahead of our stock condition surveys.
- Customer engagement
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- Read a roundup of everything we’ve done this year so far and discover what’s coming up in the next quarter.
