Meet Cath Owston

Cath has over thirty years’ experience of working in the housing sector in a variety of roles, most recently as Customer Experience Director at Yorkshire Housing, where she was responsible for leading service transformation across all front-line services. Prior to this, she held Customer Service Director roles at Rochdale Boroughwide Housing and New Charter Housing Group, where she led the development of a new service offer for customers. 

Cath has held a number of non-executive roles, including at Bolton at Home where she chaired both a social enterprise and the development committee. She is currently on the board of a housing association based in Yorkshire and has previously been a parent school governor. She has strong family links to both Yorkshire and the North-East and enjoys walking in the area in her spare time. 

Throughout her career, Cath has been committed to ensuring that there is meaningful customer involvement in the development of service delivery, recognising the importance of being transparent and accountable in how services are delivered. She is a qualified Leadership Coach and NLP Practitioner. 

Cath joined the organisation in September 2022. She is chair of the development committee, a member of the governance and review committee and the member responsible for complaints (the MRC).