My energy

If you’re not sure which energy tariff you’re on, you can contact your energy supplier to check if you’re on their cheapest available tariff. Switching to a better deal could help you save money on your energy bills.

If you’re worried about falling into energy debt, reach out to your energy supplier as soon as possible. They are required to work with you to find a solution. This could include setting up an affordable repayment plan and offering payment options that suit your needs.

If you sign up to a Priority Services Register, you can receive extra help from your energy supplier, as well as from your distribution network operators (the companies that operate and maintain the gas and electricity pipes and wires) either in general or during a power cut.

Some of the help you can get includes:

• Priority support in an emergency
• Wherever possible, advanced notice of scheduled power cuts
• An identification and password scheme if someone needs to visit or contact you, helping you feel confident they are genuine
• The ability to nominate someone to receive communications and bills from your supplier, for example a family member, carer or someone you trust
• The chance to move your prepayment meter if you can’t safely get to it to top up
• Regular meter reading services
• Account info and bills in large print or braille
• Assistance reconnecting your gas supply, if you need it

Visit ofgem to learn more about who is eligible and how to apply.

If you have an old Radio Teleswitch (RTS) meter, your electricity supplier should have been in touch with you to arrange an upgrade to a smart meter before the end of June 2025. They must make sure you have a suitable meter installed, and that your service is not disrupted.

You may have an RTS meter if:

• Your home has a separate switch box near your meter with a Radio Teleswitch label on it
• Your home is heated using electricity or storage heaters
• There is no gas supply to your area, including households in rural areas and high-rise flats
• You get cheaper energy at different times of day, for example, you might be on an Economy 7, Economy 10, or Total Heat Total Control tariff.

Get in touch with your electricity supplier if you’re still not sure which meter is in your home.

For more information visit the ofgem website.

Turning your thermostat down by one degree could save you up to 10% on your heating bill.

Each low energy light bulb you install can save you up to £11 a year and last up to twelve times as long.

Place the lids on yor saucepans when you’re cooking to keep the heat in.

This can reduce the energy required by 90% and you will find you won’t need the heat as high with the lid on.

Remember to turn your TV and other equipment off when you’re not using it.

When you leave a television on standby it can use up to 85% of the energy they use when they’re in use.

An ordinary showe will use a third of the hot water needed for a bath. Reducing water consumption reduces CO2 emissions, as mains water is pumped using electricity.

95% of the energy used by mobile phone chargers is wasted. 5% is used to charge the phone while the rest is used when the charger is left switched on at the socket and isn’t connected to a phone.

When filling up your kettle, only fill it with the the amount of water you actually need so you’re not wasting energy reboiling the same water.

The next time you get a new washing machine, have a look at the energy efficiency ratings as you could use up to 33% less energy per year.

An A-rated fridge-freezer could save you up to £35 a year in running costs.

A newer energy efficient dishwasher can use up to 40% less energy than an older one.