Zoe’s apprenticeship and beyond
Where it all started
A while back, I made the decision to put my career on hold and start a family. It was a big decision, but the right one, as I knew once the kids were settled into school I would be ready for full-time employment again.
When the time came, I started looking and realised that jobs I wanted required recent experience and training, which was something I didn’t have. This was when I came across apprenticeships, they seemed like the perfect way to gain both a qualification and the experience I needed to achieve my career aspirations.
Getting a foot in the door
I applied for the apprenticeship on the company website which was really simple and I was asked to attend an ‘Apprentice Day’ at the local office in Scarborough. I remember feeling super anxious but I did not need to be – everyone was so welcoming and went out of their way to put all the apprentice candidates at ease.
Throughout the day I had to sit and chat with different people from various departments, and at the end of the event I was thrilled to find out that I was chosen to work in both the housing and customer services teams – I had to choose! I decided that customer services would be a great fit for me as it would help me learn about all areas of the business and I would eventually be able to branch out into other departments if any jobs came up.
The apprenticeship
My apprenticeship honestly went by so fast. It was a twelve-month contract studying for a Customer Services NVQ Level 2 and I learned loads – it even inspired me to go on and complete my Level 3 too. The apprenticeship gave me a brilliant grounding and strong skill set in customer service and it’s truly something I still pride myself on today. From assisting with everyday essential tasks to being accountable for more complex customer needs and issues, you learn how to deal with everything.
Opportunity knocks
During my time as an apprentice, I applied for two permanent positions. I didn’t get the first one but my manager kept encouraging me so I applied again and was successful. I was over the moon that just seven months into my apprenticeship I had the confidence and skills to secure a full-time permanent position!
Beyond…
I learned so much in the customer services team – it is a brilliant melting pot for anyone new to an organisation. My time in customer services came to an end as I was successful in applying for a Housing Officer post. Beyond that, I specialised further, directing my career into the income side of housing. I got a job as a money management officer which led me to apply and become a benefit caseworker.
I have since progressed further and now work as a service improvement lead. My previous positions at Beyond Housing had been quite customer-focused, whereas my new role is more about developing and enhancing internal processes – so it’s a big change but one I am really enjoying and I’m still putting all my knowledge and skills to use.
Recommendation
Beyond Housing is genuinely a brilliant place to work and my apprenticeship was an amazing opportunity to learn on the job. You are supported all the way through; from completing your qualification to finding a job afterward. I think it’s a common misconception that apprenticeships are for people aged 16-18 years – I was 28 when I started mine and it was hands-down the best decision I ever made for my career!
