You said we did – 2025/26

Customers told us:
At a recent community meeting, they would like a local community clean-up event at Bell Close, Seamer to help improve the community.

What we did:
We organised local estate clean-up event which took place on Thursday 9 October 2025. Members of our estate caretaking team were joined by colleague volunteers to help improve the area and respond to the concerns raised.

Customers told us:
That the wall in the open space at Chestnut Grove in Brotton was being used by bikes, causing noise and local anti-social behaviour issues.

What we did:
We partnered with our contractor, Buston & Maughan Ltd to install coping stones on the wall through their social value commitment to prevent bike access and make the area safer and more enjoyable for everyone.

Customers told us:
That a really helpful article to include in our next newsletter would be ‘how to manage your heating’. This feedback came through our ‘topics suggestion’ digital newsletter feedback in October.

What we did:
We acted upon this customer request and have included the topic suggestion as an article in
our next digital local newsletter that was sent out in December. To add value for customers, we have also added the same information to our website.

Customers told us:
At a recent feet on the street walkabout, Beck Hole, Cayton had some parking issues and needed more ‘residents only’ parking signs

What we did:
We listened and acted upon this feedback and installed two new ‘resident parking only’ signs.

Customers told us:
They had concerns about an open field behind their homes near Wilton Avenue, Redcar. The area was frequently targeted by fly-tippers, had unrestricted access, and made them feel unsafe.

What we did:
We listened and took action. As part of the locality plan for the area, we investigated the issue and installed new fencing and a secure gate. This has helped reduce unauthorised access and fly-tipping, improving safety and peace of mind for residents.

Customers told us:
They were concerned about the communal grass area at Moorcock Close, Normanby getting used as a place to fly-tip and start fires.

What we did:
We acted and installed a metal railing on the green space to create a boundary in order to reduce incidences for local residents.

Customers told us:
A piece of neglected land at Woodcock Close, Eston was attracting fly-tipping, vermin, and become a hot spot for fires.

What we did:
We acted on this feedback and resurfaced the area transforming the space from an unsightly area to a renewed space for the local community.

Customers told us:
That people were using the grassed area as a cut through at Holmefields Road, Normanby, and it was making them feel unsafe.

What we did:
We installed metal railings around the communal green space to improve this issue for local residents.

Customers told us:
About the nuisance being caused by bikes, motorbikes, pedestrians and dogs fouling on the communal green space at Sedgemoor Road, Normanby.

What we did:
We acted upon the concerns raised and installed fencing around the communal green area to reduce these issues for local residents.

Customers told us:
That motorbikes and vehicles were cutting across the grassed communal areas making it
unsafe for pedestrians at Egton Close, Redcar.

What we did:
We recognised this was an issue and resolved it for customers by installing a timber fence to the gable to stop vehicle access.

Customers told us:
That the recreational facilities in Kirkham Close, Whitby and Staithes needed improving. Our Staithes customers requested replacement of a previously well used bench that had deteriorated over time and our partners, Carers Plus, requested a picnic bench at Kirkham Close to support outdoor activities and social interactions for the local community.

What we did:
We listened and acted. Benches were installed at these two locations, with both benches being heavy duty, recycled plastic (eco-benches) which should ensure their longevity over many years to come.

Customers told us:
That the communal grass space at Woodlands Avenue, Scarborough was being used by members of the public such as pedestrians, cyclists and off-road bikes, causing significant damage, and causing a nuisance for local residents.

What we did:
We added bird mouth fencing to the communal space to enhance safety and discourage this behaviour.

Customers told us:
They were experiencing issues with non residents and tourists using the residents’ car park at St Mary’s Walk in Scarborough, leaving them nowhere to park.

What we did:
We assessed the area and decided to install a lockable barrier at the car park entrance. This solution has successfully ensured that parking is now reserved exclusively for residents.

Customers told us:
That off-road bikes were causing a nuisance and churning up the communal grassed areas at Kielder Close, Redcar.

What we did:
We listened, investigated the issue and installed some additional metal fencing alongside the chicanes to help resolve this issue for customers.

Customers told us:
That the play park in Dormanstown, Redcar required improvements to create a safer environment for children to play.

What we did:
We collaborated with Redcar & Cleveland Borough Council and contributed £10,000 towards the project to facilitate the necessary improvements

Customers told us:
Residents of Gildercliffe in Scarborough told us they were facing issues with an unsightly patch of communal land which was being used as parking and for abandoning unwanted vehicles.

What we did:
We restricted vehicle access to the green space by installing boulders, chosen to blend in with the local environment and preserve the natural look of the area.