Customer voice reports
We believe in giving our customers a voice – one that can shape, monitor, and actively participate in the services we provide.
Our customer voice reports below each highlight the ways you, our valued customers, have influenced and shaped the delivery of our services over the years.
In the reports, you’ll find summaries of the positive changes we’ve implemented based on your feedback, as well as details of recent and upcoming engagement activities designed to ensure your voices continue to drive improvement.
View the highlights from our most recent Customer Voice Report, in the clickable drop-downs below.
- Engagement, involvement and scrutiny in numbers
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- View what we have done and how you, our customers, have helped us do it
- Celebrating great customer service
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- Community triumphs over anti-social behaviour in Skelton
- Volunteers bring joy to The Dunes residents.
- Customers said, we did
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- Read how engagement with customers has influenced several changes and enhancements to our service.
- Customer compliments - celebrating success
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- From operative’s going above and beyond, to our complaints team providing a top notch service – this quarter we’ve received 57 formal compliments from customers.
- In the community
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- Launch of Community Fund for 2025/26 – This year we are offering financial grants of up to £500 to support local community projects that focus on children, youth provision, and young people (up to the age of 25 with special educational needs and disabilities).
- Engagement and involvement spotlight
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- Customer forum recruitment – In May we launched our customer forum, which plays a vital role in shaping how we deliver, manage, and enhance our services, ensuring customers’ voices are heard and embedded into our decision-making processes.
- Customer engagement
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- Read a roundup of everything we’ve done this year so far (April 2025 – June 2025)
- Discover what’s coming up in the next quarter (July 2025 – September 2025).
