My repairs
We work really hard to deliver flexible services to suit you, based on the feedback you have given us. We really pride ourselves on a job-well done! We use cutting edge technology, with well trained, highly-skilled tradespeople, offering a great customer service.
Once the problem has been diagnosed and it is our responsibility to carry out the repair, our advisors will categorise your repair based on priority. Our appointment times are really flexible; we’ll offer you a choice of week-day times to suit you between 8.30am and 5pm. We can even offer appointments to accommodate your school run.
You can report your repair on Me & My Home.
Your home – life cycles
It is essential we invest in our homes to make sure they are of high quality and last well into the future.
We have set life cycles for the key elements of our properties, and these are industry standard – learn more about them on our your home – life cycles webpage.
Damp and mould
We’re committed to helping you prevent damp and mould in your home and will provide clear, reliable support in line with Awaab’s Law to keep your home safe.
Visit our damp and mould webpage for information on how to report an issue, the steps we will take, and the timeframes you can expect.
