Service with respect
A shared responsibility
Respect goes both ways. Whether we’re speaking in person, over the phone, by email, in groups, or through social media, we all have a part to play in creating positive and respectful interactions.
What we ask from our customers and colleagues:
- Treat everyone with politeness and respect
- Be fair, open and honest in your communication
- Work together with us to resolve any issues
- Support us in delivering the best service possible
- Let us know if you have specific needs or circumstances we should consider.
Behaviours no-one should tolerate:
- Use of offensive, racist, sexist, homophobic or discriminatory language
- Actions or words that may be classed as hate crimes
- Harassment, bullying, or personal attacks
- Aggressive, threatening, intimidating, or violent behaviour
- Unreasonable demands or repeated complaints about matters already addressed.
We recognise sometimes customers may feel frustrated with a service, if this happens, we ask customers to be respectful and work with us to resolve any issues. We are committed to finding a resolution in these situations and providing a service that we can all be proud of.
We have a zero-tolerance approach to upholding the service with respect standards, where behaviours are outside of the standards, we will review the situation and take appropriate action in line with our policies for both customers and colleagues.
If you ever feel that you have not been treated with respect by a Beyond Housing colleague, please let us know by filling out this form.
