Keeping your home in tip top shape
We work hard to ensure our homes meet the highest quality standards, but, of course, all houses need looking after. That ís why we have dedicated and skilled in-house team and independent contractors who carry out reactive and planned work.
How to report a repair
We ask that you report any repair to us, regardless of responsibility. We’ll then fix the problem as quickly as possible, though naturally, we prioritise repairs according to their urgency.
It’s really important that you allow us or anybody working for us into your home at reasonable hours to inspect your home or carry out any work. We will normally give you 24 hours’ notice except in the case of emergency. We may gain entry using such means as necessary. Identity cards will be shown by us or anybody working for us. If in doubt please close the door and call our Service Centre on 0345 056 6565.
In an emergency
In certain cases, we’ll send out our emergency repair team. This is when there is an immediate danger to people, a potential for serious damage, to secure a property or to restore gas water or electricity.
To report an emergency repair outside of office hours call 0345 065 5656.